Booking Policy

A 50% non-refundable deposit is required for bookings for 3 or more services or group bookings of 3 or more people.. Deposits for bookings are considered part of the payment for the services rendered and as such, will not be refunded on the day of the service to accommodate alternate payment methods.

A booking confirmation sent via email or text once you are booked. If you haven’t received a confirmation, please give us a call to confirm your booking.

Any bookings made with us, either via our website, email or phone, requires a credit card information on file. If you are booking online, please give us a call to give us this information. If you are booking over the phone/email, please be prepared to give us this information while you are booking. Due to our 24-hour cancellation/modification policy, we require this information in order to secure your booking.

Cancellation / Modification Policy

Your spa treatments are reserved especially for you. Therefore, your credit card is required to secure your booking. As a courtesy, we require a minimum of 24-hour notice for any cancellation or modification of appointments. A 50% cancellation/modification fee will be applied to cancellations or modifications made within 24 hours of the appointment. For no-show appointments, the full treatment fee will be applied.

Guests who no-shows for their appointment will be required to prepay for their next appointment.

Refund Policy

All gift cards, gift certificates, treatment purchases and deposits are non-refundable. Gift cards and gift certificates cannot be redeemed for cash.

We will accept returns on products that have not been opened, used or damaged and purchased within 30 days. A 3% fee will be deducted from the total refund amount to cover non-refundable point-of-sale fees.

While we ensure that we are recommending products that are suitable for an individual’s skin type, we understand that every skin reacts differently to different products. We will accept returns for products we have suggested for you to use and purchased within 14 days. We require photos of your skin’s reaction to the product to be considered for return. A 3% fee will be deducted from the total refund amount to cover non-refundable point-of-sale fees.

Gift Cards / Gift Certificates

We require the physical gift card or the full gift card/gift certificate number upon redemption. Gift Cards/Gift Certificates are non-refundable.

Harassment Policy

All our guests are treated with respect and professionalism and we expect the same in return for all our staff.

To maintain a safe and welcoming place for all our staff and guests, professional and appropriate behaviour is required at all times. We have a zero-tolerance policy for all forms of harassment, abusive and/or inappropriate behaviour/ language, violence, intimidation, damaging property, disrespectful language or conduct, discriminatory remarks, threats and/or bullying. This includes conduct in person, by phone, and/or in writing.

We reserve the right to refuse, remove and/or ban anyone that display any of these acts.

Promotional Bookings

All seasonal packages are time-limited and are only valid for booking within the advertised promotional period.

Discounts applied on seasonal packages cannot be combined with other packages or promotions.

Late Arrival

Late arrival will result in reduced treatment time to ensure all other following appointments remain uninterrupted. The full treatment fee will be applied.

Valuables

We provide lockers with electronic locks in the change rooms. However, we discourage bringing valuables into the spa. We do not accept responsibility for any loss or damage to your valuables.

Minors

Guests age 13 and under MUST ALWAYS be accompanied by a parent/legal guardian during a service.

Guests under age 18 can only receive services with a written parental/legal guardian consent.

Due to safety considerations and as a courtesy to all guests in the spa, children who are not getting any treatments are NOT permitted in the spa.

Miscellaneous

The entire spa is a non-smoking and non-vaping facility.

Spa Policies